Customer Service Hours: Monday to Friday 09:00 to 18:00
Shipping
At Jean Hendrique, our goal is to offer you the best shipping options, no matter where you live. The time frame for order delivery is divided into two parts:
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Processing time: All orders are sent to our manufacturer for dispatch within 24-48 hours after the order is placed. The manufacturer processes the orders, which takes an additional 2–4 days.
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Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. We offer international shipping worldwide, and after processing and leaving the warehouse, items usually take between 7 and 14 business days to arrive at their destination but can take longer from time to time.
Please note: These are estimates. Actual delivery times may vary due to external factors such as customs clearance, as our products are shipped from our warehouse in China.
Taxes:
The prices you see on our website include all applicable taxes. No additional charges are added during checkout.
Track Your Order:
Once your order has been shipped, you will receive a tracking number by email so you can track the progress of your shipment.
Delivery Exceptions:
While we make every effort to deliver your order on time, we cannot guarantee unforeseen circumstances such as customs delays, natural disasters or carrier issues.
In these cases, we will ensure that you are informed in a timely manner and keep you updated on the expected delivery date.
Returns and Refunds:
For more information on how to return or exchange your order, please refer to our separate Returns and Refunds policy.
Do you have any questions about our shipping policy? Please do not hesitate to contact us at info@jeanhendrique.co.uk or call us at +31640220535. We are happy to help you!
More information
- We comply with UK Returns and giving refunds policy
- Please feel free to also check our "Terms of Service"