FAQ
1. What is Jean Hendrique?
Jean Hendrique is an esteemed jewelry brand known for our exquisite selection of high-quality moissanite jewelry. Our diverse collection includes rings, earrings, bracelets, necklaces, and more, all crafted with meticulous attention to detail.
2. Where do your products come from?
At Jean Hendrique, we maintain an intricate network of trusted and vetted suppliers who share our commitment to quality and customer satisfaction. We ensure that every piece of jewelry sold on our website meets our strict quality standards.
3. Are your gemstones real?
Yes, we specialize in moissanite gemstones, a brilliant and ethical alternative to diamonds. Moissanite is a gemstone born from the stars and known for its durability, brilliance, and color.
4. What is your return policy?
We want you to feel confident and satisfied with your purchase. That's why we offer a 30-day return policy for any items that do not meet your expectations. For more details, please refer to our Return & Refund Policy.
5. How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your order's journey to your doorstep.
6. How can I contact customer service?
Our customer service team is ready to assist you with any questions or concerns you may have. You can reach us via the "Contact Us" page on our website, or by sending an email to our customer service team at info@jeanhendrique.co.uk
7. Is it safe to order from Jean Hendrique?
Absolutely. We use SSL technology to ensure all transactions are encrypted and your personal information is kept safe and secure.
8. What payment methods do you accept?
We accept all major credit cards as well as PayPal for payment. We're committed to providing a convenient and secure shopping experience for our customers.
9. Do you offer international shipping?
Yes, we offer worldwide shipping. We want everyone around the globe to have access to our beautiful and luxurious moissanite jewelry.